A pending transaction is a purchase that has not yet been confirmed by the merchant. While that confirmation does not happen, the amount is temporarily reserved in your account, reducing your available balance.
This is normal for some types of purchases, such as hotel bookings, car rentals, fuel stations, food deliveries, or payments made abroad. In these cases, the merchant may only reserve the amount at first and confirm the charge later.
If the purchase is confirmed, the transaction will be updated automatically in your Feed. If the merchant cancels it or does not confirm it, the reserved amount will be released automatically and will become available in your account again. As a rule, this process takes up to 10 days, but it may take longer depending on the type of authorization received and the merchant's procedures.
While the transaction is pending, you will not be able to split it, add it to a group, or change its category.
If the merchant has already confirmed that the operation will be canceled, but the transaction is still pending, you usually just need to wait for the information to be updated. However, if you already have proof of the cancellation, you can send it through our official channels. We will do our best to help you clarify the situation and, whenever possible, speed up its resolution.