Top questions

What is moey!?

moey! is the first fully Portuguese, mobile-only, digital banking solution. It was created in partnership with world leading tech and payment companies such as Mastercard and Microsoft, but also with some of the most innovative and disruptive fintechs in the world, such as Meniga or MeaWallet.


moey! brand belongs to the Crédito Agrícola Group, one of Portugal’s biggest and most solid financial groups. For more information about the Crédito Agrícola Group, click here.


moey! account is a current account that gives you the option of requesting a physical debit card. The account gives you access to all the moey! features, so that you have full control over your expenses, through the app.

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How much does it cost to have a moey! account?

 

There are no initial or maintenance costs associated to a moey! account.

Truth is, there are hardly any costs at all.

Check out our price list here.

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How can I open an account?

Opening a moey! account is as easy as it seems:
1. Download the app to your phone. The app is available for iOS 14 or above and Android 6.0 and above
2. Enter the app and register. You need to be over 18 and have a Portuguese ID card
3. You can open your account using Chave Móvel Digital
4. Follow the steps so that we can check all the legal details, and you’re done!

 

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How can I change my number?

If you want to change your phone number and have access to your moey| account, do the following steps:

1. Go to |Profile| in the |my moey!| menu;
2. Press |See Profile|;
3. Click on the pencil icone in front of your number;
4. Insert your new number;
5. You are going to receive an SMS in your new number with a code to insert in the app;
6. Afterwards you will receive an email with another 6 digit code to insert in the app;
7. Now you can access your moey! account with your new number.

If you can't log in and want to change your number:

1. Go to the initial menu in the moey! app;
2. Press |Change number|;
3. Insert your new number;
4. You are going to receive an SMS in your new number with a code to insert in the app;
5. Afterwards you will receive an email with another 6 digit code to insert in the app;
6. Now you can access your moey! account with your new number.

 

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When will my card arrive?

Your moey! card will arrive by mail at the address you provided us with. It should take 5 to 10 business days.

If you requested your card over 10 business days ago and it still hasn’t arrived you can cancel and order a new one in the app. Please make sure to fill in the correct address. 

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Can I deposit money or checks into my money account! ?

You can not deposit money or checks into your money account.

You can top up your account by receive your salary payment. You can also use MB WAY, bank transfer (including immediate transfer) or moey! transfer.

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