Top questions

What is Moey?

Moey is the first fully Portuguese, mobile-only, digital banking solution. It was created in partnership with world leading tech and payment companies such as Mastercard and Microsoft, but also with some of the most innovative and disruptive fintechs in the world, such as Meniga or MeaWallet.


Moey brand belongs to the Crédito Agrícola Group, one of Portugal’s biggest and most solid financial groups. For more information about the Crédito Agrícola Group, click here.


Moey account is a current account that gives you the option of requesting a physical debit card. The account gives you access to all the Moey features, so that you have full control over your expenses, through the app.

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How much does it cost to have a Moey account?

 

There are no initial or maintenance costs associated to a Moey account.

Truth is, there are hardly any costs at all.

Check out our price list here.

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How can I open an account?

Opening a Moey account is as easy as it seems:
1. Download the app to your phone. The app is available for iOS 15 or above and Android 9.0 and above
2. Enter the app and register. You must be over 18 years old, have a residential address in Portugal and a Portuguese Citizen Card
3. You can open your account using Chave Móvel Digital
4. Follow the steps so that we can check all the legal details, and you’re done!

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How can I change my number?

To change your number and if you can log in to your app, follow these steps:

1. Go to |Profile| in the |my Moey| menu;
2. Click on |View Profile|
3. Press the pencil in front of your mobile phone number;
4. Enter your new number; 
5. You'll receive an SMS with a new number code to enter into the app;
6. Then you'll receive an email with another 6-digit code to enter into the app; 
7. You can now access the app with your new number. 

 

If you can't log in to your App and want to change your number:

1. On the ‘WELCOME!’ screen, click on |Access problems|; 
2. Click on ‘I need to change my mobile number’;
3. Enter your new number; 
4. You'll receive an SMS with a code for the new number to enter into the App;
5. Enter your old number;
6. Enter the passcode to access your moey App!
7. Then you'll receive an email with a link that will redirect you back to the App.

Et voilá! You can now access the app with your new number. 

 

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When will my card arrive?

Your Moey card will arrive by mail at the address you provided us with. It should take 5 to 10 business days.

If you requested your card over 10 business days ago and it still hasn’t arrived you can cancel and order a new one in the app. Please make sure to fill in the correct address. 

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Can I deposit money or checks into my money account! ?

You can not deposit money or checks into your money account.

You can top up your account by receive your salary payment. You can also use MB WAY, bank transfer (including immediate transfer) or Moey transfer.

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