If your Moey account access was suspended after you changed the phone number associated with your account, don't worry: it's a security measure to protect your account and your money.
When a change in your phone number is detected, access may be temporarily blocked to prevent unauthorized use. To regain access to your account, you need to confirm that the new number belongs to you.
This verification helps protect your identity, your data, and your funds.
To resolve the situation, you need to provide proof of ownership of the new phone number.
Send the proof through our official channels and wait for the information to be validated so that access can be restored.
One of the following documents may be requested as proof of ownership of the new phone number:
- A phone bill or receipt with your name and the associated number;
- A document issued by your mobile operator confirming ownership of the number.