If we detect a possible fraud on your physical card, we'll send you a notification so you know what happened. Then, you can request a new card directly in the App.
If you have already filed a police report for a transaction you do not recognize, send us the police report and any other information you consider relevant. Please also include the amount, date, and description of the transaction — this helps us review your case more quickly.
As soon as we receive your message, we'll make sure the card is canceled if it isn't already and start reviewing your request. Our team will review all the information and, if necessary, may ask you for some additional details. The review time can vary from case to case, but we'll keep you updated throughout the process.
If you have any questions or want to send documents, contact us through our support channels. After you get in touch, you can expect confirmation that we received the information, an explanation of the next steps, and follow-up on the process until it is completed.