If you suspect your card has been used without your authorisation, the first thing to do is block or cancel it in the Moey App. The sooner you act, the lower the risk of further unauthorised use. If needed, you can also request a new card directly in the App.
If you can't access the App, contact us on +351 210 521 500 and we'll help you protect your account and the funds in it.
If you've identified a transaction you don't recognise, and the transaction is still pending, we recommend also contacting the merchant, as some transactions can still be cancelled at that stage. If the transaction has already been completed, contact us at feedback@moey.pt or on +351 210 521 500 and we'll do our best to help.
Whenever possible, include proof of any contact made with the merchant â emails, messages, or any other relevant information. If you suspect you've been a victim of fraud or a scam, please also send a police report if you've already filed one.
The more information we receive, the faster we'll be able to analyse the situation and help you understand the next steps.
We know these situations can be worrying, but you're not alone. Reach out to us and we'll do everything we can to help. đ