You can do this in the event of an accident or sudden illness in which the animal must be seen at a veterinary practice or clinic and you are unable to arrange immediate transport for the animal.
The animal will be transported to the clinic in your network (or, alternatively, to the one closest to your home or the place of the accident) free of charge.
To request emergency transport, go to your insurance screen and click on |Request Assistance|. Then select |Animadomus Medical Network|, confirm your phone number and press |Send Request|. You will be contacted later to follow up on the request.
If it takes a while to get back to you, you can always call the CA Cães e Gatos helpline on +351 210 425 178* (every day, 24 hours, at the cost of a call to the national network).