For your physical card to be renewed, you must guarantee that you have made at least 5 payments with moey! cards in the 120 days prior to the start of the renewal process and that you have confirmed the shipping address. You can follow the progress of the renewal in the menu |Cards|.
Once you have met the renewal criteria, the card will be issued and sent to the address you have given us. Once it is issued, it will be visible in the |Cards| menu.