If you tried to top up by card and the money reverted, it could be because you didn’t conclude the 3D Secure authentication, or there might have been another problem along the way. Try again!
For legal reasons, we can’t accept top-ups by transfer from certain origins. This includes certain crypto-currency markets, some countries, banks and institutions.
If your top-up was unsuccessful, the money should be reverted and returned to the sender’s account within a few business days.