Being a bank, we need to know who each of our clients is.
The Bank of Portugal obliges as much, as part of anti-corruption and anti-fraude measures.
Since you don’t need to go to an agency, and you can do everything over your smartphone, we need to do a quick video (it takes about 5 minutes and we can do it between 9h and 24h) or by using Chave Móvel Digital.
To do your identification through Chave Móvel Digital, activate that option through https://www.autenticacao.gov.pt/a-chave-movel-digital and then follow the steps in the app.